Terms and Conditions

"We", "us", "our" means Rykneld Logistics Ltd and/or its subcontractor awarded to execute the contract. "You", "your" or "Customer" means the sender/receiver or any third party that may have sign the contract.

The information below are the terms under which we conspire with you, they take precedence over any oral and written agreement as a signed contract.

By authorising Rykneld Logistics to ship your goods, you have accepted our terms and conditions. They cannot be changed or altered without our consent. These terms are intended to be reasonable and if any part of them is breached by the Company, we undertake to compensate for the inconvenience caused, if there is one. Please read all the points below which will make the whole process clear and easy to understand.

1. General Information:

Please make sure to provide all the names, addresses and telephone numbers correctly, otherwise, your order can be delayed or failed and re-booked.

1.1 Confirmation:

We will send a text message/email to confirm a date. We need to receive confirmation of your availability a day before collection/delivery. All changes (addresses, date/time, etc.) could be made no later than the day before your collection/delivery date.

1.2 Failed collection / delivery attempt

All missed collections entail delivery reschedule (due to the customer's absence or the goods not being ready for collection). The failed delivery is a subject to a surcharge when the time agreement is breached by recipient.

1.3 On arrival:

All items should be prepared for transportation: disassembled if possible as we do not provide assembly/disassembly services. Also, we do not connect/disconnect household appliances and electronics. All appliances must be disconnected and drained prior to our couriers' arrival. We will make sure to provide you with the 3+ hours’ time slot of arrival beforehand and you should be present within the agreed time, as driver will only wait 10 minutes within the window agreed before accepting next job.

2. Order Description and Additional Charge:

We require the detailed and correct description of the order in writing.

In case, your order is bigger or heavier than described, we are entailed to change your job plan (date or time) and, subsequently, the quote (price).
Bubble wrap provided for extra charge on request in advance notice.
Drivers do not go in to houses as they are not responsible for any damage or injuries to themselves or customers within the property.
Drivers should not be persuaded/forced to go inside the property.
This is a front door service only. You should find alternative help to proceed moving the items on your property.
2 person service is available with advance notice and surcharge.

Payment methods

To proceed with your order delivery, please advise the payment option you would like to use to pay off the outstanding balance. We accept cash upon collection/delivery or bank transfer.

IMPORTANT! We do not deliver the order without the payment received; bank transfer that needs to be done a day before arrival unless cash upon arrival or contactless agreed.

Business clients will receive an invoice that must be paid within a month of receiving the document. Any outstanding balance for business clients over a month will include a surcharge daily.

4. Insurance:

We are fully insured with goods in transit and public liability. The items are protected by straps and covered with blankets, which are included in the base price.

5. Our Limits of Liability and Claim Process

5.1 All items are considered the client/owner's responsibility if the items are not wrapped by Rykneld Logistics. The condition of any item(s) packed by the customer/owner prior to collection/delivery is not covered by Rykneld logistics. All item(s) wrapped at an additional charge by Rykneld Logistics are covered.

5.2 We are not liable for damages to any goods item that are not wrapped by us.

5.3 Unavoidable Damages: Weather-related damages, or damages occurring as the result of an item’s size are not covered. Our team can still attempt to move the item from customer property but will not be responsible for any damages that may occur as item needs to be fully accessible outside the front door.

5.4

Please before the driver takes photos and notes:

inspect the items to ensure they were delivered in good condition;
If no notes are left on pod, this could void your claim. Empty notes will be stated as no damages.
check if nothing has been collected/ delivered in error;

In case of any damage or missing parts of the order please contact our office before our courier left your location and submit your complaint in written form by email to hello@rykneldlogistics.co.uk within 24 hours after your order delivery.

When your order arrives at your address, you will be given the opportunity to check the ordered items. Once delivered, we recommend a visual inspection of your order on arrival for any obvious damages, and to ensure that all products ordered are present. You are expected to check each item.

6. Force Majeure

Force majeure are the circumstances beyond our control (weather conditions, traffic delays, customers’ delays/accidents, technical issues with transport) allowing us to modify our services despite the agreements.Any delay, incomplete or non-performance of duty due to force majeure causes should not be treated as breach of contract.

8. Refunds and Cancellation of the contract:

All cancellations from your side must be submitted to our customer service team with full detail as to why the service is no longer required. We reserve the right to terminate the above agreement if:

the item exceeds the permissible norms: capacity/weight limit of the van.
when an item cannot be loaded physically by a 2 person crew.
If not covered by our insurance to transport

If you fail to take delivery on the date agreed, we will rearrange once more by our then we reserve the right to charge for any subsequent deliveries.

If you do not understand any clause or you require more information, please contact our customer service team and we will be happy to assist you.